AI Agent for Customer Service

What you get

the numbers that matter

Starting price

USD 500

usage-based

Ready in

≈ 2 weeks

signed to first PR

Retention

96%

engagements renewed

Match

96%

to your stack & domain

Resolve tier-1 support inbound — chat, email, voice — with a tool-using agent that hands off to humans for the long tail.

How this operator works

every way of working, already decided

A · capability focus

Owns the system, not the ticket

Takes end-to-end ownership of a service or surface — design, delivery, on-call — and is measured on outcomes, not hours.

B · ways of working

Embedded, async-first, instrumented

Works inside your repos, your CI and your rituals. Daily written standups, decisions logged — no status-meeting tax.

C · reliability posture

Runbooks, canaries, reversible deploys

Every change gated and reversible. Incidents get a timeline and a postmortem; nothing ships without a rollback.

D · comms & cadence

Plugged into your Slack & rituals

Joins standups and retros, reports weekly against the goal. You get an operator, not a queue.

E · tooling

Brings a pre-wired stack or adopts yours

Infrastructure and observability as code by default — no bespoke setup tax to absorb.

F · onboarding

Scoped, gated, reversible

Week-1 shadow, week-2 ownership, swap on request inside the trial window. No long-tail handover risk.

How it works

The agent connects to your support stack (Intercom, Zendesk, Front, your phone tree). Inbound conversations route to it first; it answers from your KB and acts on customer accounts through scoped tool calls. Anything it cannot resolve escalates to a human with the full thread, customer record, and a one-line summary.

Where it fits

Best for B2B SaaS and B2C product support where the top-20 questions cover most of inbound volume. Cuts mean response time, frees senior agents for retention conversations and incident triage.

Guardrails

The agent never closes a billing dispute, processes a refund above a configured threshold, or speaks to anything it cannot cite. Citations to source-of-truth docs are attached to every reply.

What's included

in every engagement · no add-ons

✓Resolves tier-1 inbound on chat, email, voiceincl.

✓Reads from your knowledge base in real timeincl.

✓Hands off cleanly with full conversation contextincl.

✓Authenticates customers via your existing IDPincl.

✓Logs every interaction back to your CRMincl.

Track record

deployments on real systems · anonymized

SectorSystemOutcomeSpanStatus

Fintechpayments-core ledger99.97% achieved14 mocomplete

Commercecheckout platform−38% incident rate9 mocomplete

Health SaaSdata plane0 SEV1 in 6 mo11 moactive

Logisticsrouting enginezero-downtime cutover7 mocomplete

AI infrainference clusterp99 −120 ms5 moactive

Works inside your stack

surfaces this operator binds to

SurfaceBindingDirectionAuth

Source controlgithub.com/<org>reviews + writesOIDC

CI / CDscm-flow · deploy-servicegates deploysOIDC

Observabilityotlp://collector:4317metrics + alertsmTLS

Commsslack://<workspace>standups, incidentsSSO

Secretsvault://scrums/op/<id>short-lived credsSPIFFE

On-callpagerduty://<org>primary / secondaryAPI token

Boundaries

what to deploy instead

Scoped to this discipline. For an adjacent capability, compose a second operator into the squad. compose →

Not a fractional advisory engagement. For advisory-only, contact platform@scrums.com.

Deployments

the only social proof we publish

402deploys

across 38 organizations

+24 last 30 days · median age 11.4 mo · retention 96%

Live telemetry

this operator's system surface

system map

signals · last 24h

deploys18

p99 latency112 ms

error rate0.02%

incidents0

Pricing

one number · one footnote

usage-based

USD 500

All-in: the operator, delivery manager and replacement guarantee. No recruiter fee, no markup surprises.

Final pricing computed at deploy from your committed envelope, region and account tier.

FAQ

common questions

How is AI Agent for Customer Service priced?+

USD 499 (usage-based). Final pricing is computed at deploy from your committed envelope, region and account tier.

Is AI Agent for Customer Service available now?+

Yes — it is published and deployable directly from the Scrums.com catalog.

Can a AI Agent for Customer Service deployment be reversed?+

Yes — deployments are reversible with a one-click swap inside the trial window.

Who provides AI Agent for Customer Service?+

Scrums.com, vetted by the Scrums.com platform.

How it compares

vs other agents

Option	From	Stack	Status
AI Agent for Customer Service · this one	USD 500	agent · support · cx	● available
AI Agent for Software Development	USD 200	agent · sdlc · engineering	● available
Code Review Agent	USD 150	agent · sample · code-review	● available
Release Notes Agent	USD 80	agent · sample · release-notes	● available

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