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The Biggest Mistakes Small Businesses Make When Choosing Custom Software
Small businesses often shy away from custom software development because they’re afraid of making a mistake when choosing the right one. They prefer to use out-of-the-box solutions, but these prove too limited too fast, so going with a solution that can be adapted is a necessity. While there’s rarely a perfect fit for what you need, these mistakes can make finding an effective fit even harder.
Even the most powerful custom software will be useless if you’re unable to scale up as your business needs change. Whether you double or triple in size, that extra work has to be taken into account from the beginning. If you want to use your custom software, it must be able to handle the extra load when you need to add employees or offer more services.
Busy entrepreneurs often try to create their own business processes. This is because they’re familiar with the system they created, so it feels more natural. However, if you can’t scale your custom software properly or even understand the issues with the current version of the system your employees are using, you need to find another option. A new platform will make everyone happier because you’ll have fewer errors and be able to make changes as needed.
Even if you use custom software that’s easy to learn, it will take time for your employees to adjust. Since this is the case, don’t choose a platform that requires staff members to have certain skills. If they’re not up to par with current systems or can’t handle anything out-of-the-box, consider having them take online courses to improve their skills. Even if your staff needs to learn new tasks, learning the custom software is worth the effort.
Customers will expect a certain level of customisation in any system you use, but they also need to be able to use it right away. If your employees can’t pick up the new system quickly, it will create more work for them and frustration as you try to find a way around these issues. While customisation is an important part of finding the right software platform, it shouldn’t be at the expense of usability.
Custom software can be a lifesaver when your current solution won’t cut it anymore. However, customising the system to fit your needs does not mean you’ll be able to fix any problems that arise or ensure that they’re fixed in future updates. For example, if you want to slightly change an order form, this normally requires you to change the system’s source code. If your needs change in the future or new people join your team, you’ll need to keep up with these changes.
The biggest mistake you can make is to put off a decision. You’ll lose valuable time, and your employees will suffer as they wait for the changes that only custom software can bring. If you’re having difficulties making a decision, consider going with an out-of-the-box system until you come up with a plan. However, if a system is not suitable for your business, you’ll face the same struggles again when you upgrade.
Even if you use a new system that everyone can learn, it still has to be intuitive. If users have to spend too much time learning the system, they may not be able to focus on work and won’t receive any of the benefits that come with using custom software. For example, someone who is dealing with several other projects and doesn’t have the time to learn a new system should not be expected to use one.
Custom software can work well for people who need something simple or those with an extensive list of needs. However, if you only require basic functionality, this solution is probably not for you. This is because custom software can be more expensive than off-the-shelf options, and it’s harder to find providers that can offer something suitable at a reasonable price.
If you don’t have an IT department on hand to assist with system set-up, installation and other tasks, then custom software is not the answer for you. You need to have someone on your team who knows how to handle everything that comes with implementing a new system. If you don’t have this luxury, stick to an out-of-the-box solution so you can avoid any issues.
If you choose a platform that can’t be easily upgraded, then your staff will have to cope with it until you find a solution. This means that they’ll have to continue using an outdated system for months or even years, which can strain everyone involved and prevent them from working properly. The good news is that certain providers offer lifetime support, which means you’ll only pay once and receive upgrades as they become available.
By avoiding these mistakes, you’ll be able to choose a custom software platform that can adapt with your business. While no system will be perfect right away, finding the best one is worth the time and effort. This will solve many of your issues and give you and your employees happier and more effective lives in the workplace.
SovTech is a leading custom software development company, building bespoke software for clients across the globe. For a free quotation and consult on building your own custom software, contact us today!
