Software development - User flows and user journeys

Carla Bramham, a senior Product Designer at SovTech discusses the software development journey and how important User flows and user journeys. User journey and user flow are two tools that are used to describe the process of interaction between a user and a product. User journey focuses on the design of the complete process from beginning to end, whereas user flow is concerned with the details of each step.

She explains what User flows and user journeys are and how SovTech uses them in projects and development to create world-class platforms.